FAQs

[ { "title": "VIP", "questions": [ { "title": "How can I upgrade my VIP level?", "content": "

The VIP Level and Ranking System has been suspended still further notice. We will be launching a new scheme in the near future. Stay tuned here for the latest updates.

" }, { "title": "How many levels are there in BTC365?", "content": "

The VIP Level and Ranking System has been suspended still further notice. We will be launching a new scheme in the near future. Stay tuned here for the latest updates.

" }, { "title": "What benefits will I enjoy as my VIP level increases?", "content": "

The VIP Level and Ranking System has been suspended still further notice. We will be launching a new scheme in the near future. Stay tuned here for the latest updates.

" }, { "title": "Why did my VIP rank drop?", "content": "

The VIP Level and Ranking System has been suspended still further notice. We will be launching a new scheme in the near future. Stay tuned here for the latest updates.

" }, { "title": "What is BTC365 VIP Mining Multiplier reward? (coming soon)", "content": "

The VIP Level and Ranking System has been suspended still further notice. We will be launching a new scheme in the near future. Stay tuned here for the latest updates.

" }, { "title": "What other VIP benefits can I gain as a BTC365 player?", "content": "

The VIP Level and Ranking System has been suspended still further notice. We will be launching a new scheme in the near future. Stay tuned here for the latest updates.

" } ] }, { "title": "Wallet", "questions": [ { "title": "What Cryptos are supported on BTC365?", "content": "

BTC365 supports the following cryptos:

1) BTC- Bitcoin (BTC Mainnet)
2) ETH - Ethereum (ERC-20)
3) USDT - Tether (ERC-20 & TRC-20)

" }, { "title": "I've made a transfer to my BTC365 wallet but the platform balance doesn't reflect that. What should I do?", "content": "

Please verify that your transaction has been captured and confirmed on the blockchain. Alternatively, you may contact our customer service through live chat for assistance.

" }, { "title": "Is there a withdrawal/deposit fee?", "content": "

BTC365 does not charge for deposits or withdrawals but you will have to bear the usual crypto transaction fees when transferring your crypto to BTC365.

" }, { "title": "How long does it take for withdrawals and deposits to be processed on BTC365?", "content": "

The speed at which your deposits will be credited to your BTC365 wallet depends on the blockchain network. Withdrawals are approved within 5-10 minutes on the platform. This process might take longer should we detect suspicious activities with regards to your account, bet records or transaction records.

" }, { "title": "What happens if I select the wrong crypto network for my Deposit or Withdrawals?", "content": "

Sending Crypto with the wrong network will result in a failed transaction and lost of funds. Please always ensure that you are sending the correct type on the correct network.

" }, { "title": "What are the minimum and maximum amounts I can deposit?", "content": "

BTC minimum deposit: 0.001 BTC/ 1 mBTC, maximum deposit: no limit.

ETH minimum deposit: 0.01 ETH, maximum deposit: no limit.

USDT (ERC-20) minimum deposit: 30 USDT, maximum deposit: no limit.

USDT (TRC-20) minimum deposit: 10 USDT, maximum deposit: no limit.

LTC minimum deposit: 0.08LTC, maximum deposit: no limit.

" }, { "title": "What are the minimum and maximum amounts I can withdraw?", "content": "

BTC minimum withdrawal: 0.001 BTC/ 1 mBTC, maximum daily withdrawal: 1 BTC.

ETH minimum withdrawal: 0.01 ETH, maximum daily withdrawal: 20 ETH.

USDT (ERC-20) minimum withdrawal: 30 USDT, maximum daily withdrawal: 50,000 USDT.

USDT (TRC-20) minimum withdrawal: 30 USDT, maximum daily withdrawal: 50,000 USDT.

LTC minimum withdrawal: 0.08 LTC, maximum daily withdrawal: 200 LTC.

" }, { "title": "My balance is missing after have I exited from a game/room.", "content": "

Do not worry, unless you have lost all your crypto during your bets, otherwise all remaining balance of your winnings are safe. Occasionally it might take some time for the system to update the balance record.

Should you require assistance, please do reach out to our live chat.

" } ] }, { "title": "Profile & Account", "questions": [ { "title": "How can I create a BTC365 account?", "content": "

You can create an account with Facebook, Google, Telegram or with your email.

" }, { "title": "How to add mobile phone number to BTC365 account?", "content": "

If you would like to bind your phone number to your gaming account for enhanced security, you may choose to be verified using an SMS one-time password (OTP) or voice verification. You would either receive an SMS providing you an OTP or a call that you would need to acknowledge in which you will receive a verbal OTP from an automatic operator.

" }, { "title": "What is the legal age to play on BTC365?", "content": "

You must be at least 21 years old to play on BTC365.

" }, { "title": "Is account verification mandatory?", "content": "

You have to verify your email before you can make a withdrawal from BTC365.

" }, { "title": "How to reset my password?", "content": "

Go to your profile page and click on the Reset Password button.

" }, { "title": "Why am I unable to change my date of birth?", "content": "

We do not allow users to change their date of birth after it is set on the profile. Should you require to change your date of birth, please contact live chat and provide them with the required verification doccuments such as your Identity Card to verify your date of birth

" } ] }, { "title": "Promotions", "questions": [ { "title": "Where can I see the available promotions?", "content": "

You can find out more about our latest promotions on the Promotions page. We update our promotions frequently, so remember to check back occasionally.

" }, { "title": "How can I participate in a promotion?", "content": "

Click on the Promotions page, select a promotion, and follow the instructions to participate. Some promotions are auto applied, while some would require you to click apply to activate it.

" }, { "title": "I cannot participate in a promotion. Why?", "content": "

Please check the restrictions of each promotion. There are also promotions which limits your participation to once per type only, for example Welcome Bonus. If you have claimed it once, you cannot claim a second Welcome Bonus of any other currency nor game type.

" }, { "title": "Can I participate in multiple promotions at the same time?", "content": "

You may participate in as many promotions from different category at once as you like. You may not participate in more then 1 promotion of the same category at any point of time, EG: Welcome Bonus and Reload Bonus. However, you may participate in as many Seasonal Promotions which we may be running at any point of time.

" }, { "title": "What is Wagering Requirement?", "content": "

Wagering Requirement is a common requirement for many of our promotions on BTC365. It basically means how many times you need to bet before you may withdraw your funds.

" } ] }, { "title": "Bet Record", "questions": [ { "title": "What is Bet Record?", "content": "

Bet Record shows you every single bet you have done on our platform. Details such as which game you have played, how much was your bet, how much was your win/lost, when you place the bet and how much BTC365 Tokens are generated will be shown here

" }, { "title": "What does it mean when a bet record shows a pending status?", "content": "

PENDING status is shown when bets are currently on-going or if the account has an impending transactions on the platform. We guarantee that once the bet and other activities are completed, the status will be adjusted to SETTLED

" }, { "title": "How many days of Bet Record History can I view?", "content": "

You will be able to view up to 90 days worth of Bet Record History.

" } ] }, { "title": "Transactions", "questions": [ { "title": "What is Transactions page for?", "content": "

This page shows you every single transaction that happens within your account:

1) Deposits - every deposit sent into your BTC365's wallet

2) Transfer - records the transfer of your funds between your main wallet and all game platform/vendor wallets (when you play on BTC365)

3) Withdrawal - all withdrawals happened on your BTC365's wallet

4) Bonus - All Promotions and VIP Bonuses will be recorded here

" }, { "title": "Transaction Fees: Please Take Note", "content": "

If you deposit from a virtual currency exchange, the platform may charge withdrawal or transaction fees on the amount you withdraw. Please ensure that the withdrawal amount after deducting fees is greater than the minimum deposit required by BTC365. If the deposit amount is less than the required minimum, your funds may be delayed or declined by our payment service provider.

" } ] }, { "title": "Supported Channels", "questions": [ { "title": "Where can I seek help?", "content": "

You may contact Customer Service via our Live Chat. Alternatively, you may email us at cs@btc365.com

You can also reach out to our Social Media Channels:

1) Twitter: https://twitter.com/BTC365OFFICIAL

2) Facebook: https://www.facebook.com/btc365official

3) Instagram: https://www.instagram.com/btc365official/

4) Discord: https://discord.gg/Zanh4Z3qFH

5) Telegram: https://t.me/BTC365_official

" }, { "title": "Where can I get the latest BTC365 updates?", "content": "

You may follow us on Telegram, Facebook, Twitter, Discord, Instagram and YouTube.

" } ] } ]